Double Decker Lodge Policies

Please Read The Following Before Booking

In order to save you costs and delays associated with deposits, we use preauthorization. You hereby grant Relaxed Retreat LLC permission to charge your credit card for any damages or other expenses that we incur as a result of your rental.

This is a pet friendly resort. We welcome your furry friends which weigh under 50 pounds each and are well trained. We do charge a $50 fee per animal that covers normal wear and expected fur/odors. Damage or mess that we deem excessive will be charged to your account post checkout with photographic evidence, just as it would with any other guest.

Please let us know if you suffer from pet related allergies so we can accomodate you.

If you want access to a full refund up to 24 hours in advance of your check-in for ANY reason, purchase our trip insurance policy at the time you make your reservation.

Please understand that while we offer excellent service in a gorgeous setting, this is not a luxury hotel.  We offer a chance to be with nature, away from the chaos of the city.  If you struggle without high speed internet, freak out when you see a bug, or need a 45 minute scalding hot shower, this just isn't the place for you.

LODGING RULES AND REGULATIONS

1. CHECK-IN/CHECK-OUT: Check-In time is 4 – 6 pm, with a 1-hour courtesy expiring at 7:00 pm. We can usually accomodate early and late arrivals if you contact us at least 24 hours in advance. Check-out time is 7 – 10 am with a 1-hour courtesy expiring at 11:00 am. Late check-outs may be available for a fee and must be approved in advance.
2. MAXIMUM GUESTS: Each unit has a maximum number of overnight guests that will be allowed to stay. Your reservation clearly states the number of people in your party. A $50 per person, per day fee will be added for each additional guest, including children, that are not on your reservation. This rule is for your safety in emergency situations. We must know how many guests are on site at any time.
3. VEHICLES, BOAT, AND TRAILERS: The reservation determines the number of vehicles permitted at each cabin. All other vehicles must check in at the office and purchase a valid parking pass for $10 per day. You are responsible for your guests with this and every other policy. Vehicles not displaying a pass will be charged a penalty of $25 per day.
4. FIRES: Fires are allowed only on the shore area in the burn barrels. Burn barrels must NOT be removed from their original location. Only burn wood! No trash!
5. GRILLS: No grilling on porches or decks. All grills must be used on the ground, not on the deck, and cleaned after use.
6. PETS: A $50 non-refundable pet fee is required for each pet. Aggressive pets are not allowed. This fee is required for all pets on the premises. Pets must be always kept on a leash, and each guest is responsible for cleaning up after their pet. There is a $50 fine for not having your pet on a leash or not cleaning up after them. The leash is critical for your pet’s safety due to wildlife and other pets and guests on our property. Repeated violations could result in ejection with no refund.
7. TRASH: Upon check-out, please take your trash to the dumpsters, which are located near the park entrance between the green storage buildings.
8. HOUSEKEEPING and SUPPLIES: No housekeeping is provided, unless you stay for over two weeks. Each cabin is stocked with a starter supply of toilet paper, paper towels, blankets, sheets, towels, pots, pans, etc. Should you need additional items, please come to the marina store. We will trade towels for free, and we have paper products for sale. If you are missing something at check-in, please let us know.
9. KEYS: You have signed for cabin key(s). Keys must be returned in person to the marina at departure. The same number of keys you signed for must be returned upon check-out during normal business hours. Lost key replacement will be $50 per key.
10. SMOKING: ABSOLUTELY NO SMOKING in cabins. If we find that you have been smoking, you will be fined $200.
11. ALCOHOLIC BEVERAGES: All alcoholic beverages must be kept in a cup or koozie.
12. LITTERING: We have zero tolerance for littering on premises. Litter includes cigarette butts, candy wrappers, beer or soda cans, etc. You will be charged at our discretion with a minimum fine of $50.
13. QUIET HOURS: Park quiet hours are observed from 10 pm to 7 am, Disorderly conduct and arguing with management about any park rules and regulations are grounds for ejection from the resort with no refund.
14. VISITORS: You are responsible for your guests. All visitors must abide by the rules and regulations of the park. Visiting hours are from 7 am to 10 pm. All visitors on premises after 10pm will be charged $50 per person overnight fee.
15. REFUNDS: NO REFUNDS after check-in.  Inquire about partial refunds week(s) before check-in.  If you want access to a full refund up to 24 hours in advance of your check-in for ANY reason, purchase our trip insurance policy at the time you make your reservation.
16. WILDLIFE: The joy of staying in this gorgeous area is being a part of nature. As such, you can expect to see some or all of the following list: alligators, poisonous snakes, biting and stinging insects, nuisance insects. You, the guest, are responsible for your safety and the safety of your children and pets. Please use caution, especially around the shoreline and tall grasses. Do not throw fish remains or any other food in the water. Feeding alligators makes them a danger to you and all other guests.